Interactive Messaging Solutions
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The interactive messaging solution Envoy Messenger (formally known as Patientxt) is one of the most used within the NHS, successfully sending SMS/text and voice appointment reminders to over 10 million patients, with proven results in reducing DNA rates from up to 64%.
The Envoy Messenger range of products are all designed per sector with input from the primary, secondary, general practice and dental sectors as we know one size does not fit all! The Envoy Messenger systems were first launched in 2003 and have proven track records in their respective fields, delivering significant results for our 10,000 users. None of our systems deal with personnel data and are fully data protection compliant.
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Patientxt News...
PRESS RELEASE : 15 October 2010 Portsmouth Hospitals NHS Trust reduces DNAs and waiting times with interactive patient messaging. Portsmouth Hospitals NHS Trust has reduced Did Not Attend Rates (DNAs) by nearly 40% and cut outpatient waiting times following the introduction of a Trust-wide interactive patient messaging service from Healthcare Communications and O2 Health.
Portsmouth Hospitals NHS Trust appoints Healthcare Communications with O2 to provide patient messaging services. Patients of Portsmouth Hospitals NHS Trust are set to benefit from appointment reminder messages, after the Trust appointed Healthcare Communications with O2 to provide their Patientxt messaging services The company will provide fully interactive text and voice messaging services to patients to remind them of appointments, with reply facilities to enable patients to cancel appointments no longer required.