TrusTalk 118

The TrusTalk 118 intranet-accessed solution has been successfully installed across the country as an effective alternative for staff to obtain external telephone numbers without the associated costs. The solution is best used in conjunction with a trust-wide restriction on 118 calls.

Access via the telephone is expensive, with the average call costing £0.55, and access to web solutions via intranet links require that you pay an annual licence fee, which can be in excess of £10,000 per annum.